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Fiverr is amongst the best marketplace for freelancers that offers a variety of services.
But there is a big problem:
There are many sellers on the platform that promises high-quality work, but when they return the completed work, it is not as expected at all. This has been an ongoing issue on Fiverr.
If you are unlucky enough to receive work that is of unacceptable quality, you are undoubtedly looking to request a refund on Fiverr.
In this article, I will show you how to get your refund and the different types of refunds that exist on the platform.
Am I Eligible For A Refund?
Yes, you are entitled to a refund if your order is canceled for any reason.
If you haven’t received the quality work you expected, it doesn’t match the description, or the seller engaged in dishonest behavior, you may cancel the order.
You are also entitled to a refund if the seller exploits the system by prolonging the delivery deadline or if the seller remains inactive for 24 hours after the marking of the transaction as late.
But there are a few things you will need to know about late orders.
If your Fiverr order is marked as late, then it means the seller missed the expected delivery time. You are entitled to cancel the order if you didn’t get any response from the seller.
Here is what you need to know if ever your order is marked as late or very late.
How To Get Your Fiverr Refund
If you want a refund you will need to follow these procedures:
The first step is to cancel your order. You can do this at any time between the moment the order is made active and 14 days after the transaction has been finished.
To cancel your Fiverr order:
- Go to The Order Page and select the order you wish to cancel.
- Then click on the resolution center on the right of your screen.
- Ask the seller to cancel the order and choose a reason for the cancellation from the list, then click continue.
- You will then have to explain why you are requesting an order cancellation. Once done click Send.
Your request will be delivered to the seller, who will then have two days to accept or reject it. The order will be automatically canceled within 48 hours if they don’t.
The Fiverr customer care staff will assess your case and, if you have a valid cause for cancellation, will accept it and initiate the refund procedure if the seller refuses to consent to the cancellation.
The more details you can provide about why you needed to ask for a refund, the better. This will improve your case, increasing the likelihood that you will succeed and receive your money back.
When Will Your Fiverr Refund Be Issued?
Refunds from Fiverr are issued using the same method that you used to purchase the original order.
Depending on how you paid, it might take some time to get your refund:
• Your refund may take up to 14 days if you used a credit or debit card, however it normally happens in less time than that.
• If you paid with PayPal, you can usually get your money back in less than 24 hours.
Different types of refunds
Scam Refunds
When searching for a qualified content writer, a job listing with several five-star evaluations appeared on the first page of the search results.
It all began right here. Despite the strange profile picture, you gave him some thought because of the positive client feedback.
You requested a 1,500-word blog piece about affiliate marketing, and you demanded original, thoroughly researched information.
You received work that was nearly entirely copied from an AI tool. Additionally nasty in his correspondence, the seller insisted on accepting the delivery.
You felt duped in this situation and stopped believing the seller. You merely choose to cancel the order by going to the resolution center inside your current order dashboard.
Depending on the circumstances, Fiverr support will discuss the problem with the seller and refuse the order.
Your hard-earned money will be returned easily.
Accidental Refunds
You set up your payment for purchases when you were randomly browsing other Fiverr gigs. You unintentionally clicked the buy button on a gig you weren’t planning to buy.
You can request that the seller mutually terminate the transaction and issue a refund.
Since general cancellations lower their profile and gig score, 99% of freelance sellers don’t mind mutual cancellations on unintentional purchases.
Repeat the cancellation procedure to get your money back if the seller doesn’t respond.
Miscellaneous Refunds
You had been working with a freelancer for a while when all of a sudden he vanished. It took more than five days for you to get in touch with him, but you got no answer.
To cancel the order and receive a refund, contact Fiverr support or utilize the resolution center.
The ideal justification to provide in your request may be the seller’s lack of response.
These refunds may be given for reasons such as account suspension or account bans. You merely need to follow the procedure Fiverr set up for its esteemed customers to get refunds.
Final Thoughts: How To Get A Refund On Fiverr
As you can see, the steps to get your refund is pretty simple.
If you are new to Fiverr and want to break through, then here are a few resources that will help you:
- What Happens If My Fiverr Order Is Late
- How Fiverr Works For Freelancers-Free Guide
- 7 Secrets To Getting More Orders On Fiverr
- How Many Percent Does Fiverr Take
See you soon!